FAQ's
I need assistance to place an order
If you need any assistance whilst placing your order please do not hesitate to contact us via email at [email protected]
I haven’t received my order
All orders are posted via Australia Post with tracking numbers. If you havenot received your order in accordance with the expected delivery as offered by Australia poster please email [email protected]
I have an issue with the order
If for any reason the order is not as expected please email [email protected]
To which countries do you ship?
Orders are welcome from all nations. Postage will be made in accordance with Australia Post.
Do You Offer Gift Wrapping?
Yes, please advise via email at [email protected] or include in the order notes.
Questions About Your Ring Size?
Email [email protected] if you have any questions regarding sizing. Conversion charts for sizing is available with each item.
Can I Change My Order?
Changes are available except on items that have been personalised such as Bind Rune Pendants.
What Should I Do To Make A Return?
Please email [email protected] to receive specific return information.
How Long Do I Have To Make A Return?
14 Days.
Can I Cancel My Order?
Orders can be cancelled except items that have been personalised such as Bind Rune Pendants or E-book items.
I Didn't Receive A Confirmation Email
Please check to ensure the email has not gone into your SPAM box. If you are not able to locate a confirmation email please email [email protected].
How Do I Track My Order?
All orders are sent via Australia Post with tracking details. These details will be forwarded within an email.