✦ FAQ's ✦
I need assistance to place an order
If you need any assistance whilst placing your order please do not hesitate to contact us via email at celticstaggifts@gmail.com
I haven’t received my order
All orders are posted via Australia Post with tracking numbers. If you havenot received your order in accordance with the expected delivery as offered by Australia poster please email celticstaggifts@gmail.com
I have an issue with the order
If for any reason the order is not as expected please email celticstaggifts@gmail.com
To which countries do you ship?
Orders are welcome from all nations. Postage will be made in accordance with Ausralia Post.
DO YOU OFFER GIFT WRAPPING?
Yes, please advise via email at celticstaggifts@gmail.com or include in the order notes.
QUESTIONS ABOUT YOUR RING SIZE?
Email celticstaggifts@gmail.com if you have any questions regarding sizing. Conversion charts for sizing is available with each item
CAN I CHANGE MY ORDER?
Changes are availalbe except on items that have been personalised such as Bind Rune Pendants
WHAT SHOULD I DO TO MAKE A RETURN?
Please email celticstaggifts@gmail.com to receive specific return information
HOW LONG DO I HAVE TO MAKE A RETURN?
14 Days
CAN I CANCEL MY ORDER?
Orders can be cancelled except items that have been personalised such as Bind Rune Pendants or Ebook items.
THE CONFIRMATION EMAIL not received
Please check to ensure the emal has not gone into your SPAM box. If you are not able to locate a confirmation email please email celticstaggifts@gmail.com
HOW DO I TRACK MY ORDER?
All orders are sent via Australia Post with tracking details. These details will be forwared within an email.